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Welcome to the Brick Chick Online Store!

Welcome to Brick Chick where our passion is Lego & collectibles.  Our store offers a large range of new and retired Lego sets, mini figures, polybags, keyrings & more!

We stock Funko Pop! Vinyl Figures and many more awesome toys you'll love & enjoy.  Free Postage now available Australia wide. We ship within Australia & Worldwide.  International postage will incur a fee.


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www.BrickChick.net

Contact Us

You may contact us with any questions or queries via the following ways


1. Personal Message via our ebay store 

(as most of our transactions are done via ebay this is often the best form of communication)


2. Text Message only to mobile phone 0425 760 317 (international texts +61 425 760317)

(please note to avoid spam and unwanted calls this number wont receive phone calls from unknown numbers so text is the only method of contact by phone)


4. Use the contact use form below 

Thank you for contacting us. We will get back to you as soon as possible
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How are the items packaged?

As we do sell a lot of collectable merchandise we completely understand that you want security in your posted products.  


Funko pop! vinyl Figures are all shipped in cardboard boxes with generally 1cm of padding.  Padding may include bubble wrap, packing foam, cardboard and other packaging materials.


Lego is generally shipped with bubble wrap and either in a pre paid satchel or cardboard box, depending on its size.  Usually Lego shipped in a satchel will still contain cardboard as an additional protection method.


International orders will usually have an extra layer of protection.


Small items (ie minifigures or Lego bricks & pieces) are sent either in an envelope, bubble envelope or cardboard envelope depending on the size, weight and quantity of the item.


Anything posted in a standard envelope is tapped with clear packing tape to prevent tearing during transport.


We endeavor to be environmentally friendly so where possible we use recycled materials, products made from recycled materials or bio-degradable packaging supplies.  

Postage & Handling - Australia

All orders are shipped using Australia Post.  Postage is free within Australia.


Most items are tracked and some include signature within its price.  If you require signature on delivery please contact me to ensure that your item includes this or not.  For items that do not already include signature, there will be a $3.95 additional price.  Items that do not include tracking or signature are generally small items under $20.00 (although there may be some cases where this may not be the case).


Pick up available - Morphett Vale South Australia

We do offer free local pick up from Morphett Vale Australia.  Cash on pick only applies when collecting from this location.  Pick up must be organised in advanced by appointment ONLY!  Stock is not kept on premises and therefore must be pre-booked.


Postage delivery times within AU

Postage Time - Generally items will arrive in 3-5 working days.  Australia post however does say to allow up to 10 working days for delays in products.  Please note that we have no control on how long an item will take to arrive.  If urgent express post is require please contact me to organise.  Express options will incur an additional charge depending on the item.  Rural areas will usually take longer to arrive than regional locations.


What if my item doesn't arrive

If your item has not arrived within 10 working days (generally 2 weeks if not counting weekends and public holidays) then it is time to contact us.  Items can from time to time be delayed longer than this but this is not common.  The sooner you contact us, the quicker we can get down to finding your item and seeing what has happened to it.



International Postage

 

Yes we do ship outside Australia


Only payment via Paypal is accepted for all international orders.


We use Australia Post for all our posted items and there will be a postage fee for international orders.  


International postage will include tracking (there is no exception as we do not post overseas without tracking).  


There are no countries we do not currently ship to although this may change in the future without notice.


We use ebay to sell our items and therefore you must abide by ebay rules in order to purchase.


We have no control over any import or customs fees or local taxes you may incur from your purchase and payment of these fees are the buyers responsibility.


From time to time there may be some items which we can not ship internationally due to restrictions from suppliers.  


I can not provide postage times for international items, it is usually a minimum of 2 weeks and can be as long as 4 weeks.  

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Payment Options

Please note all prices are in Australian Dollars.  


We accepted Bank transfer from Australian banks only, Paypal & cash on pickup. 


All prices include postage and taxes within Australia


International postage charges may apply (and it is up to you, the buyer to determine if you owe any import or other local taxes to your country)


There is no minimum spend.

Returns Policy

Yes! We do accept returns, though there are some considerations.  For any damaged or defunct items please contact me directly to organise an exchange or refund.  Please note that if Lego sets have errors and are missing pieces you can order the missing piece directly from LEGO.  We can help you out with how to proceed with this process if you need.  For change of mind returns, we reserve the right to charge a 10% restocking fee.  The restocking fee will depend on the item and the reason for return.


For items damaged during transportation - As we can not take responsibility for items damaged during transportation we have devised a policy to help all parties involved.  If an item is received damaged, first take photos of the item & the packaging and send them to us at [email protected]  Once these photos have been received we contact Australia Post to request compensation for the damage.  This process may take time as Australia Post can take a lot of time to determine whether they will compensate for a damaged item.  We have a great report with Australia Post and offer images of the items prior to postage to help this case along.  There is no guarantee refunds can be made for items damaged during transport.

For returns please make contact within 7 days of receiving your item.  Items must be returned unopened, undamaged and in the same state in which it was received.  Please note you must return the item before any refunds or exchanges can occur. Do not return any items without contacting us prior.

How to Contact LEGO for replacement parts

Occasionally when purchasing Lego there can be a brick or pieces missing from your set.  Lego is a fantastic company that will help you rectify any errors in your sets.  To request a replacement part simply go to the Lego support bricks and pieces page which is https://www.lego.com/en-us/service/replacementparts

On this page you have a couple of options
Missing Bricks (for when you purchased a set and a piece is missing - you will need a unique product code which is located on the back of your instruction manual for that set)
Broken Bricks (for when a piece is received damaged or broken brand new - you will need a unique code located in your instruction manual for that set, or the order details if it was a piece from bricks & parts you ordered)
Buy Bricks (for when you wish to purchase individual pieces that are not generally located in the bricks & pieces on the standard Lego website). This can be a great way to legitimately order rare and hard to find pieces.

To use this site you will need to be over 18 years of age and they require you to select your age and your location (country) prior to accessing the full site.

If the piece you are looking for can not be found on the site (because it could be out of stock) you will have to contact Lego directly through their contact / support section which can usually be found at the bottom of the page.

Privacy Policy

Terms and Conditions of www.brickchick.net

Below are the Terms and Conditions for use of www.brickchick.net. Please read these carefully. If you need to contact us regarding any aspect of the following terms of use of our website, please contact us on the following email address - [email protected]

By accessing the content of www.brickchick.net ( hereafter referred to as website ) you agree to the terms and conditions set out herein and also accept our Privacy Policy. If you do not agree to any of the terms and conditions you should not continue to use the Website and leave immediately.

You agree that you shall not use the website for any illegal purposes, and that you will respect all applicable laws and regulations.

You agree not to use the website in a way that may impair the performance, corrupt or manipulate the content or information available on the website or reduce the overall functionality of the website.

You agree not to compromise the security of the website or attempt to gain access to secured areas of the website or attempt to access any sensitive information you may believe exist on the website or server where it is hosted.

You agree to be fully responsible for any claim, expense, losses, liability, costs including legal fees incurred by us arising from any infringement of the terms and conditions in this agreement and to which you will have agreed if you continue to use the website.

The reproduction, distribution in any method whether online or offline is strictly prohibited. The work on the website and the images, logos, text and other such information is the property of www.brickchick.net ( unless otherwise stated ).

Disclaimer

Though we strive to be completely accurate in the information that is presented on our site, and attempt to keep it as up to date as possible, in some cases, some of the information you find on the website may be slightly outdated.

www.brickchick.net reserves the right to make any modifications or corrections to the information you find on the website at any time without notice.

Change to the Terms and Conditions of Use

We reserve the right to make changes and to revise the above mentioned Terms and Conditions of use.

Last Revised: 23-08-2017

What we do with your personal information

Obviously if you place an order with us you will be handing over some private information.  Your postage information includes a name & postal address.  This information will never be divulged outside of entering onto the postage item itself.  If you provide a contact phone number with your order, this will also be placed on the postage item.  Your email address will only ever be used for us to directly contact you.  No personal information is shared outside of this.  We will not publically display any of your personal details nor will we share it with any third parties (with the exception of postage providers / couriers and only for the purposes of posting your order).  We use secured internet resources (ie: Paypal, ebay etc) and can not take any responsibility for what they do with your information, although they should have their own terms and conditions which you agree to when using their services.

Thank you for visiting our site.


If you have read the details above and still have not found any answers to your questions please do not hesitate to contact us using the contact form below.  We will endeavor to reply to your submission within 24 hours.

Thank you for contacting us. We will get back to you as soon as possible
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